Shipping Policy

As a small business, we charge you according to the shipping costs we incur. 

• Under normal conditions, orders will be sent every Friday and shipping would take around 2 business days(within Austria), 2-7 business days (EU/EEA), and about 5-12 business days (rest of the world)

• All our shipments are tracked which avoids any possible conflict or guessing regarding the location of the package, and of course, we kindly ask you to check for signs of damage to the package before accepting it. If you find anything damaged or missing after accepting, kindly take pictures and/or videos clearly showing the damages so that we are able to dispute the shipment with our shipping partners, so we can be reimbursed for it which allows us to resend it to you without us losing money for something the shipping company did, which leads to the understanding that we as a company are not responsible for shipping delays, damages, or loss of items once we hand over your order to our shipping partners, but we will help you resolve the situation as explained above.

Customs:

Some countries will charge you customs and/or duties upon delivery of your package.

This varies country-by-country and unfortunately we have no control over this. As with all businesses;

All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customers are responsible for being aware of and paying any customs fees and duties charged by your country.

Wrong address/shipping info/editing/canceling orders:

Under normal logistical conditions we process and send orders anywhere from same day to 2 business days. If you realize you have made a mistake, kindly contact us immediately at support@marco-p.com or send us a message on Instagram @marco.p.selfcare

If we have not yet sent out your order, then there should be no problem in correcting any information or editing/canceling your order.

If your order has been sent, we would advise for you to wait and track the order as it is possible that it reaches you anyway. In the event that your order has been returned to us and you would like it to be resent, the costs of reshipping and fees of the parcel being returned to us would be incurred by you, the customer, as we hold no responsibility or fault in incorrect shipping information provided to us. 

If you have given us the wrong address and the order is delivered to the wrong person, we unfortunately cannot reship or refund the order. You will be required to place a new order.

Returns and refunds

Our satisfaction policy lasts 60 days. Just send us an email explaining why you are unsatisfied with your purchase. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund. Shipping costs are non refundable.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

To return your product, you should mail your product to: ProFlx e.U. Arsenalstrasse 8/912, 1100 Vienna, Austria

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.